Returns & Exchanges
Pini Parma offers a straightforward returns process within 30 days of delivery, provided items are in their original, unworn condition with all tags attached. We strive to ensure your sartorial experience is seamless, whether you require a different size or a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all labels and protective covers are included to maintain the garment's integrity during transit.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it securely to the outside of your parcel, and drop it off at the designated carrier location.
Inspection and Refund
Once our workshop receives and inspects your return, we will process your refund or ship your exchange item within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing